Refund & Cancellation Policy

Refund Policy

Full refunds are applicable for cancellations made before project initiation.
For cancellations requested after project initiation, partial refunds may be considered based on the proportion of work completed.
Once a project is completed and delivered, no refunds will be issued.
We aim to deliver a seamless instant refund experience by processing eligible refunds almost immediately. However, crediting the amount to your bank account may take up to 10 working days through Razorpay. This approach ensures a smoother user journey while reinforcing trust and reliability in our services.

Clients must notify us via email at support@focx.org at least 3 days before requesting cancellation.
If cancellation is requested after project initiation, we will evaluate and communicate any applicable refunds based on the work completed and resources allocated.

If you have concerns or disputes regarding payments, please contact us directly at support@focx.org before raising a dispute with Razorpay.

These policies are governed by the laws of West Bengal, India. Any disputes arising from these policies shall be resolved in the courts of Kolkata.

For any queries, please reach out to us at support@focx.org.